Our Shipping Policy

Our Shipping Policy

We currently deliver across India, and have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities.

We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

Shipping Time

  • We will try to deliver the products ordered by you within 10 working days.
  • Since we are working with women entrepreneurs living in remote areas, and some of the products are made to order, and the dispatch time/lead time for every product is different.
  • Once the product is ready for dispatch, a notification is sent to our delivery partner by the seller, and the same is then picked for delivery.
  • For delivery of non-perishable items, shipping is done on all days (Monday to Saturday) except Sundays and public holidays.

Shipping Charges

For non-perishable items delivered Pan-India

Shipping charges would depend on the order value from one single seller, and whether or not the seller offers free shipping on the products.

For all products that are not offered for free shipping by the sellers, the shipping charges would be as follows:

  • For order value less than Rs. 500 (from one seller), shipping charges would be calculated on actuals depending on the delivery distance and the weight/volumetric weight of the products.
  • For order value between Rs. 500 and 2000 (from one seller), a flat shipping fee of Rs. 100* would be levied on prepaid orders. A convenience fee of Rs. 50* would be applied on all COD (Cash on Delivery) orders.
  • For order value more than Rs. 2000 (from one seller), shipping would be free for prepaid orders. A convenience fee of Rs. 50* would be applied on all COD (Cash on Delivery) orders.

Shipment Delays

In case your shipment is delayed, please send us an email on neevhelps@gmail.com  with your order number.

In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.

Kindly ensure that while taking delivery, the package is not tampered with. In case you feel anything is amiss, kindly mention it on the Proof of Delivery given to the courier company. This would help us in providing quick resolutions in case of any dispute.

*Plus applicable taxes

 

Whatever the occasion, we support your need for gifting…. Do write to us for bulk orders and customisation at neevhelps@gmail.com