Returns, Exchange and Cancellation Policy

Returns, Exchange and Cancellation Policy

Return and Exchange

We understand that the decision to return a product is taken due to compelling reasons.

However, we would like to bring to your notice that these product(s) are from suppliers who are women entrepreneurs from remote tribal areas with limited means. Thus, we do not offer a no question-based Return or exchange on any product (unless the same is provided by the seller in his/her individual capacity).

In order to place a return/exchange request, please write to us at neevhelps@gmail.com within 24 hours of receiving the product. Your email must contain your order number, detailed description of the nature of concern, and relevant pictures (in case the product is damaged or different from what was ordered).

Once your return request is received and reviewed, we will contact you for the next steps.

Please Note:

  • No return and exchange Is applicable on made to order, customized or personalised products.
  • All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
  • Return and exchange is not applicable for products that belong to specific categories like inner wear (lingerie, swimwear, nappies etc.), food and drink, or any other product that is fragile, perishable  as they  have a hygiene related issues.
  • The Buyers shall keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
  • The Buyers/Customers must not consume, replace, alter or damage any of food products and shall be returned in the original packaging at the time of returning the product.
  • We assure the best quality of ours Products  prepared by tribal women. However, the Seller  will not be responsible for any issues related to tastebuds.
  • The Products delivered in damaged condition or those that have crossed the expiry period only shall be  considered shall be covered under exchange policy*
  • In case of returns,  products can be picked up from a  same address of delivery and in case the pick up address is different, special approval needs to be taken from the seller and such approvals can be given only  if pick-up service is available at the new address.
  • During pick-up, the product will be checked by the field officer for the multiple conditioning and he has right to  refuse or to accept the return if the product fails any of the conditioning check as per company Policy.
  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given. Please note that Shipping and Handling Fee, and COD convenience fee are non-refundable.
  • Processing the return and refund will be completed after the complete investigation and verification by the NeevJivan Representative  

Cancellation Policy

For Ready stock products, the order can be cancelled if the same has not been dispatched by the seller.

For made to order products, no cancellation is possible unless:

  • Order has not been accepted by the seller in the 2-working hours acceptance window.
  • Order has not been dispatched by the seller by the time but not responsible for any natural Calamities or if any Govt  restrictions  at the  time  delivery period

Disclaimer:

For avoidance of any dispute kindly acknowledge the receipt of your product at the time of delivery and if the packaging appears to be or is tampered with or open etc please make a mention about it on the acknowledgment receipt and also immediately provide us with your comments/ feedback preferably with pictures for us to initiate appropriate action after investigation/enquiry at our level. Note that it would not be possible for us to accept your claim for return/ exchange/ refund on the grounds of tampering/ open packaging etc at a later stage if the same is not mentioned by you in the first instance as mentioned above.

Please refer to detailed ‘Terms of Use’ for our products. In each case, the Terms of Use’ shall prevail over this Policy and it is important for you to acquaint yourself with the applicable

Terms of Use while making a purchase on the Website.